Delete in the app
- Sign in to Syrian Express.
- Open Settings.
- Select Delete account.
- Review the consequences, reauthenticate with your password or Google account, and confirm deletion.
Request deletion without the app
Email bitsoasis@web.de with the subject “Syrian Express account deletion request” and the email address connected to the account. Do not send your password. We will verify that you control the account before processing the request.
What deletion does
Deletion removes your authentication account, profile contact details, notification tokens, local access, and data that is no longer required. Saved local drafts or preferences may remain on a device until the app data is cleared or uninstalled.
Shipment contacts are redacted where feasible. Support and shipment records may be closed, anonymized, or retained where they are shared with another participant or required to fulfill an active shipment.
Records that may remain
Shipment, invoice, payment, refund, tax, customs, fraud, safety, audit, and claims records may be retained where necessary for legal obligations, active fulfillment, accounting, payment disputes, abuse prevention, safety investigations, or the establishment, exercise, or defence of legal claims. Retained records are restricted to authorized operational or legal use.
PayPal, banks, Apple, Google, and other providers may retain their own transaction, security, or service records under their policies. Deleting Syrian Express does not automatically delete an account you hold directly with those providers.
Before deleting
Save invoices or shipment information you need. If a shipment, refund, payment dispute, or support case is active, contact support first. Deletion cannot reverse a completed payment or remove records that must legally remain.
Contact
BitsOasis GbR
Luebecker Str. 13 F
22087 Hamburg
Germany
bitsoasis@web.de