This Policy applies to account details, bookings, support chats, photos, shipment handovers, collection at stations, and other conduct connected with Syrian Express. It forms part of the Terms & Conditions.
1. Be truthful and respectful
- Provide genuine, accurate sender, recipient, shipment, payment, and contact information.
- Communicate respectfully. Harassment, discrimination, hate, threats, stalking, sexual misconduct, exploitation, and retaliation are prohibited.
- Do not impersonate staff, carriers, authorities, senders, or recipients, and do not fabricate payment, inspection, customs, or delivery evidence.
- Respect privacy. Share another person's contact, identity, or shipment information only when authorized and necessary.
2. Safe handover and collection
- Follow origin-centre and collection-station instructions, opening hours, access rules, and staff directions.
- Use the named recipient and verify identity or authorization where requested. Do not pressure staff to release cargo to an unverified person.
- Do not enter restricted operational areas, interfere with inspections, or abandon cargo at a centre or station.
- Stop and contact support if a label, recipient, parcel condition, requested payment, or instruction does not match the booking.
3. Protect accounts and payments
- Never share passwords, email verification links, one-time codes, or sensitive bank credentials.
- Use only the payment route and exact reference shown for the shipment. Verify unexpected requests through in-app support.
- Syrian Express staff will not ask you to install remote-control software or disclose a password or verification code.
- Report suspected fraud, unauthorized account access, or a payment mismatch promptly.
4. Support chat and uploaded content
Support chat is for shipment help, technical problems, inspection questions, safety concerns, and disputes. Content must be relevant, lawful, and necessary. Do not send spam, malware, pornography, threats, unlawful personal data, or images that infringe another person's rights.
Authorized staff may review messages and images to handle the request, enforce policy, protect users, and meet legal duties. Daily message and image limits protect the service from abuse.
5. Shipping safety
Follow the Shipping & Customs Policy. Never conceal, misdescribe, or ask staff to overlook dangerous, illegal, sanctioned, counterfeit, stolen, or restricted items. A booking confirmation or customs category does not make an item safe or lawful.
6. Reporting and emergencies
Use in-app support for technical issues, suspicious requests, prohibited cargo, payment concerns, shipment disputes, or staff-conduct concerns. For immediate danger, fire, medical emergency, or suspected crime, contact the local emergency service or competent authority first; Syrian Express support is not an emergency service.
7. Enforcement
We may warn users, restrict support messaging, suspend or terminate accounts, refuse or hold cargo, preserve relevant evidence, and notify carriers or authorities where reasonably necessary. Decisions consider severity, recurrence, available evidence, active-shipment needs, safety, and legal obligations. You may request review through support or by email.
8. Contact
Safety and conduct contact: bitsoasis@web.de
BitsOasis GbR, Luebecker Str. 13 F, 22087 Hamburg, Germany