These Terms form a binding agreement between you and BitsOasis GbR, Luebecker Str. 13 F, 22087 Hamburg, Germany ("we", "us", or "Syrian Express"). They apply when you create an account, request a quote, book or track a shipment, accept a specialist offer, pay through the service, contact support, or otherwise use Syrian Express. By placing a booking, you accept these Terms and the Shipping & Customs Policy and acknowledge the Privacy Policy.
1. The service
Syrian Express provides digital booking, payment, support, and tracking tools for cargo moving from Germany to selected collection stations in Syria. Depending on the shipment, we may arrange or perform parts of the collection, consolidation, customs coordination, transport, and handover process ourselves or through logistics, transport, payment, communications, and local collection partners.
The app shows operational milestones, not continuous location tracking. Dates and arrival information are estimates unless we expressly confirm otherwise. Border processing, carrier schedules, inspections, weather, security conditions, governmental action, and other circumstances may change the route or timing.
2. Accounts and customer information
- You must provide accurate, current account, sender, recipient, contact, and address information and keep it up to date.
- You are responsible for protecting your sign-in credentials and for activity performed through your account.
- You may not impersonate another person, create an account without authorization, evade a suspension, or misuse another customer's shipment or tracking information.
- You must promptly tell us if account access, booking information, or recipient details may have been compromised.
3. Quotes, bookings, and inspection
Quotes are based on the information you submit, the current configuration, and the selected route and station. A quote is valid only until the expiry shown in the app. A booking is created only after the app confirms it and assigns a shipment or tracking number.
You must declare every parcel, envelope, document, and item completely and accurately, including quantity, weight, value, purpose, and any fact relevant to customs, safety, or transport. A category or estimated customs amount in the app is informational and does not guarantee that an item is lawful, accepted, correctly classified, or free of further duties or charges.
We, our logistics partners, carriers, customs authorities, or other competent authorities may weigh, measure, scan, open where legally permitted, inspect, photograph, test, reject, or request information about a shipment. Depending on our current operational workflow and the requirements of the route or authorities, an inspection may take place at the origin before consolidation, during transit where permitted, or first after arrival at the destination. We do not promise that every inspection will be completed before departure.
If an inspection or authority decision identifies incomplete, inaccurate, or misleading information, an undeclared item, or a material difference in contents, quantity, weight, value, classification, or required documents, we may, to the extent permitted by applicable law, pass on the resulting additional customs duties, taxes, inspection, handling, storage, administrative, return, or other reasonable and documented shipment costs. Where permitted by applicable law, including any applicable lien or right of retention, we may hold the affected parcel, envelope, shipment, or related handover and suspend dispatch or delivery until the additional amount has been received in full or the issue is otherwise resolved. This applies whether the discrepancy is identified at origin, in transit, or at the destination. If you dispute an adjustment, contact support promptly and do not assume the shipment will continue while the dispute is open. Your mandatory rights to dispute a charge, withhold payment, set off a claim, cancel, or seek a remedy remain unaffected.
4. Handover in Germany and collection in Syria
Unless the app expressly offers another method, you are responsible for purchasing and paying for postage or delivery from your address to the German origin centre shown in the booking. Use the exact shipment references and labels supplied by the app. The initial Syrian Express price does not include that customer-arranged domestic postage.
You remain responsible for secure and transport-appropriate packaging, truthful labels, and lawful handover. The recipient must collect from the selected Syrian station, prove identity or authorization when requested, inspect the handover where practical, and follow station instructions and hours. Incorrect recipient details, missed collection, re-delivery, storage, return, or disposal may cause delay and additional cost.
5. Specialist shipments
Cars, containers, unusually large or complex cargo, and other specialist requests are not booked at a standard app rate. Information submitted through the specialist flow is a request, not an accepted transport order. A contract for that service arises only when you accept a current personal offer in the app and complete any required payment and documentation.
6. Prices and payment
Prices are displayed in the app before you confirm. They may include transport, service, customs, or other components identified in the price breakdown. Taxes, duties, storage, returns, inspection costs, or third-party charges not included in the confirmed price remain payable where lawfully incurred.
Available payment methods may include bank transfer and PayPal. A bank transfer is treated as paid only after our team confirms receipt. PayPal payments remain subject to PayPal's own terms and confirmation. Test or simulated payments clearly identified in the app are not real transfers and create no right to transport.
You must use the exact payment reference. You are responsible for bank, currency-conversion, and payment-provider fees charged to you. Invoices and payment confirmations may be provided electronically.
Invitation discounts
When an invitation campaign is active, a verified customer may share a personal invitation code. A new customer may apply one code before creating their first shipment. The invited customer receives the displayed discount immediately. The inviting customer receives the displayed discount only after at least one shipment booked by the invited customer reaches the dispatched milestone. The applicable percentage or fixed euro amount, the number of eligible future shipments and each reward's expiry date may differ and are shown in Settings before a code is applied. A reward cannot be used after its displayed expiry date, even if it still has unused shipments.
Invitation discounts apply to the Syrian Express shipping portion of eligible standard shipments, once per booking, up to the maximum euro amount per shipment shown with the offer and the remaining shipping amount; they do not reduce customs charges or separately stated fees. An available reward is shown during package selection and must be activated with the slider on the final booking step. The exact discount and total are then calculated in the updated quote before booking. A reward is used when the discounted booking is created; if that unpaid booking is removed before dispatch, its use is restored only if the reward has not expired. Invitation codes cannot be applied to your own account, after your first shipment, or more than once. Invitation rewards are not cash and cannot be transferred or paid out. We may stop offering new invitations, while rewards already issued remain available under their displayed terms.
7. Cancellations, credits, and refunds
You may request cancellation through the app only while the relevant parcel or envelope remains eligible. An item can no longer be cancelled through the customer flow after it has been received at the logistics centre. Operational or legal constraints may also prevent cancellation or require the item to be returned, stored, or disposed of at the customer's cost.
When a cancellation is accepted, the app calculates any remaining charge, credit, or refund based on the affected items and work already performed. A displayed credit reduces an outstanding shipment balance; it is not a completed cash refund. Refunds are sent only after they are approved and processed to the applicable bank or PayPal payment route.
Mandatory consumer cancellation and refund rights remain unaffected. Any statutory right of withdrawal may expire once a service has been fully performed after your express request and acknowledgment, to the extent permitted by law. Perishable, personalized, urgent, or already-dispatched transport services may be subject to statutory exceptions.
8. Customer responsibilities and prohibited cargo
You must comply with the Shipping & Customs Policy and all German, European Union, transit-country, Syrian, carrier, customs, sanctions, export-control, import, safety, and other applicable rules. You must obtain required permissions and documents and pay applicable duties and taxes. You may not send illegal, dangerous, stolen, counterfeit, sanctioned, misdescribed, or undisclosed items.
We may refuse, isolate, return, surrender to authorities, or dispose of cargo where required by law or reasonably necessary for safety. You are responsible for reasonable costs and losses caused by prohibited, unsafe, incorrectly packaged, or inaccurately declared cargo, except to the extent caused by us or where responsibility cannot legally be imposed on you.
9. Support, content, and acceptable use
You retain rights in information and images you submit. You grant us a non-exclusive right to host, reproduce, transmit, and process them as needed to operate, secure, support, document, and improve the service and to comply with law.
Support chat is for shipment help, technical problems, safety concerns, and disputes. Harassment, threats, unlawful content, spam, malware, fraud, and attempts to bypass access controls or payment checks are prohibited. We may preserve evidence, restrict features, suspend accounts, remove content, and cooperate with authorities where appropriate.
10. Delays, loss, and liability
We exercise the care required by applicable law. We are not liable for delay or failure caused by circumstances outside our reasonable control, including customs or border decisions, sanctions or legal restrictions, carrier disruption, strikes, war or civil unrest, unsafe routes, weather, natural events, public-health measures, or incomplete or inaccurate customer information.
Nothing in these Terms excludes or limits liability for intent, gross negligence, injury to life, body, or health, breach of mandatory consumer rights, or any liability that cannot legally be excluded. For ordinary negligence, liability is limited to foreseeable damage caused by breach of an essential contractual obligation. Any mandatory transport-law limits and claims procedures remain applicable.
Report visible damage or missing items at handover where possible and contact support without undue delay. Preserve packaging, receipts, photographs, and other evidence. This notice does not shorten a mandatory statutory claims period.
11. Availability and changes
The app and third-party services may be temporarily unavailable, delayed, or inaccurate. We may maintain, secure, change, suspend, or discontinue features. Material changes to these Terms will be communicated as required by law. The version accepted for a booking is recorded with that booking.
12. Termination and account deletion
You may stop using the service and request account deletion. We may restrict or terminate access for material policy violations, fraud, safety risk, non-payment, legal obligations, or misuse. Shipment and financial records may remain where required to complete active services, meet legal duties, or establish, exercise, or defend claims. See the Privacy Policy and Account Deletion page.
13. Governing law and disputes
German law applies, excluding conflict-of-law rules, without depriving consumers of mandatory protections of their country of residence. Statutory venues and consumer rights remain unaffected. Contact us before litigation so we can try to resolve the issue.
14. Operator and contact
BitsOasis GbR
Luebecker Str. 13 F
22087 Hamburg
Germany
Email: bitsoasis@web.de